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I want to talk about getting my number changed


Maria Leask
Community Member

I want to get my old number exchanged for the one you provided.

Best answer by legerdemain

I believe you'll need to request a PAC code from your previous provider (the process can differ between networks) and then enter it in Services > Switch to iD and keep my previous number in the iD app.

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3 replies

Maria Leask
Community Member
  • Author
  • Community Member
  • 0 replies
  • January 7, 2023

I want to keep the contract sim but I don’t want the number. I would like to get my old number back pleas


  • Helpful
 Contributor
  • 28 replies
  • Answer
  • January 7, 2023

I believe you'll need to request a PAC code from your previous provider (the process can differ between networks) and then enter it in Services > Switch to iD and keep my previous number in the iD app.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 9, 2023

Hey @Maria Leask,

Who were you with previously?

You can get a PAC code as @legerdemain  advised and submit this on our switching form.

If you have already done this, please confirm what date the port was due to complete for?

Mohammed