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My data services are really slow


Ilja Suvorovs
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 Contributor

Only one bar , and unbelievably slow 4g in Stanion NN14

Especially at night for some reason

Best answer by Mohammed

Hey @Ilja Suvorovs,

What’s the full postcode of the area? I’ll take a look at the masts for you.

Mohammed

 

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6 replies

andewhite
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  • July 12, 2023

Sounds like there are more people, in your area, trying to use the Three UK mobile network (iD’s network partner) at night @Ilja Suvorovs

There also might be a network fault in your area @Ilja Suvorovs
Check for faults online at https://www.three.co.uk/support/network_and_coverage/network_support.

 


Mohammed
iD Mobile Employee
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  • 7962 replies
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  • July 13, 2023

Hey @Ilja Suvorovs,

What’s the full postcode of the area? I’ll take a look at the masts for you.

Mohammed

 


Ilja Suvorovs
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  • 4 replies
  • July 13, 2023

Hi, i had a look on three website and it says they are fixing masts in my area

But not sure for how long


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 17, 2023
Ilja Suvorovs wrote:

Hi, i had a look on three website and it says they are fixing masts in my area

But not sure for how long

Hey @Ilja Suvorovs,

This would explain the issue.

If there's no ETA showing, just check back regularly for updates.

Mohammed

 


Ilja Suvorovs
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  • July 22, 2023

Data speed is still so slow and internet is almost not usable

It has been 2 weeks already and i keep checking on three website and engineers are still fixing something and there is no deadline displayed!

Is there any way to get any compensation for having bad connection for 2 weeks?

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 24, 2023

Hello @Ilja Suvorovs,

We don’t guarantee a minimum speed on our network as there are many factors that can impact this.

Mohammed