Skip to main content
Question

PAC code not transferred on date


Ian R
New
 Contributor
  • New
 Contributor
  • 4 replies

I provided my PAC code for my number to be transferred 22/07/23. As this was a Saturday I had a message saying it would be transferred today, Monday 24th. Its now 21.05hrs and the number still hasn't been transferred and I am now paying for 2 separate contracts. When will this be sorted?

This topic has been closed for replies.

5 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12436 replies
  • July 24, 2023

Unfortunately @Ian R, sounds like the message you received was incorrect.

The published iD Mobile timescales for PAC processing are: 

Your switch should happen on Tuesday 25-Jul-2023 @Ian R - number transfers are not immediate, so there might been several hours between your old provider’s SIM becoming inactive, and the number you want to keep working properly with your iD SIM card.


Ian R
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • July 25, 2023

Andewhite that's great thankyou. Sheds a Bit of light on the situation. I'll give it till Wednesday then b4 I contact iD mobile direct. Thanks again for the info 👍


Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8434 replies
  • July 28, 2023

Hi @Ian R 

 

If the port was scheduled for 24/07/23 we’d have expected it to be completed by 10pm on that date, how are you getting on?

 

Tom


Ian R
New
 Contributor
  • Author
  • New
 Contributor
  • 4 replies
  • July 28, 2023

Thanks Tom. It was all ported across by the end of the following day.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 30, 2023
Ian R wrote:

Thanks Tom. It was all ported across by the end of the following day.

Glad to hear that!

 

Mohammed