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why can't I use mobile data?


Garry Octoreef
Community Member

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Best answer by Mohammed

Garry Octoreef wrote:

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Hey @Garry Octoreef,

The first thing to check is making sure you have Mobile Data turned on as suggested above.

Are you roaming or in the UK?

Mohammed

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • July 26, 2023

Perhaps you’ve turned OFF the mobile data option, in the settings on your handset, by mistake @Garry Octoreef?


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 29, 2023
Garry Octoreef wrote:

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Hey @Garry Octoreef,

The first thing to check is making sure you have Mobile Data turned on as suggested above.

Are you roaming or in the UK?

Mohammed