why can't I use mobile data? | iD Mobile Community
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why can't I use mobile data?

  • July 26, 2023
  • 2 replies
  • 183 views

Garry Octoreef
Community Member

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Best answer by Mohammed H

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Hey @Garry Octoreef,

The first thing to check is making sure you have Mobile Data turned on as suggested above.

Are you roaming or in the UK?

Mohammed

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • July 26, 2023

Perhaps you’ve turned OFF the mobile data option, in the settings on your handset, by mistake @Garry Octoreef?


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • Answer
  • July 29, 2023

Why can I not use the internet when out and have at least 4 or 5G and plenty of data?

Hey @Garry Octoreef,

The first thing to check is making sure you have Mobile Data turned on as suggested above.

Are you roaming or in the UK?

Mohammed