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Missing charger and earphones

  • August 10, 2023
  • 4 replies
  • 72 views

I ordered a samsung s22 on the 4th of August and on the website it claimed I woukd get a belkin charger and wireless earphones but they didn't come with the phone.

Best answer by andewhite

I guess there could be several reasons why you haven’t received the items @callumwright124.

  • iD were out-of-stock of the offer item(s) - the offers say whilst stocks last.
  • The iD tariff chosen wasn’t eligible. The charger offer mentions selected tariffs, and the buds offer mentions unlimited data tariffs.
  • iD forgot to dispatch the item(s) with your order.

Hopefully they just forgot to send the items.
🤞

 

This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • August 11, 2023

I guess there could be several reasons why you haven’t received the items @callumwright124.

  • iD were out-of-stock of the offer item(s) - the offers say whilst stocks last.
  • The iD tariff chosen wasn’t eligible. The charger offer mentions selected tariffs, and the buds offer mentions unlimited data tariffs.
  • iD forgot to dispatch the item(s) with your order.

Hopefully they just forgot to send the items.
🤞

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 13, 2023

Hi @callumwright124,

Welcome to the Community!

We hope that the information that @andewhite provided has helped.

However if your tariff was eligible, please let us know and we can investigate further.

 

Kash


  • Author
  • Community Member
  • August 13, 2023

I'm sorry I'm not quite sure what tarrifs would apply.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • August 14, 2023

Hey @callumwright124

I believe it is only on applicable unlimited tariffs.

So unlimited minutes, texts and Data plans.

Mohammed