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"Something went wrong" error

  • August 13, 2023
  • 11 replies
  • 979 views

Hi, I've been trying to change my plan both on the app and website, but I keep getting this error message. I open the app, go to my account > change plan > then I select the recommended plan, and tick to confirm I've read the necessary information, but after I do that and confirm I want to change my plan, I just get the error message. The same happened when I tried on the website just now, after reading the advice on a 2 year old thread where someone else had a similar issue

 

Would it be possible to please change my plan from your end?

 

Thank you

Best answer by WelshPaul

The error is thrown when you try to change to a cheaper tariff when locked in to a minimum term contract. You can only move to a more expensive tariff if still within your minimum term. 

This topic has been closed for replies.

11 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 13, 2023

The error is thrown when you try to change to a cheaper tariff when locked in to a minimum term contract. You can only move to a more expensive tariff if still within your minimum term. 


  • Author
  • Active Contributor
  • August 13, 2023

The error is thrown when you try to change to a cheaper tariff when locked in to a minimum term contract. You can only move to a more expensive tariff if still within your minimum term. 

Hi, not the case here. My current tariff is £22.66. I'm trying to change to one that's £22.99, and it's also the only suggested one to change to


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 14, 2023

Hey @hiding, if you meet all eligibility criteria below, and you still can’t change your plan in the app or online, you’ll probably need to speak to iD via live chat, Facebook Messenger, or X (Twitter) DM.

The agents work until 8pm on weekdays.


  • Author
  • Active Contributor
  • August 14, 2023

Hey @hiding, if you meet all eligibility criteria below, and you still can’t change your plan in the app or online, you’ll probably need to speak to iD via live chat, Facebook Messenger, or X (Twitter) DM.

The agents work until 8pm on weekdays.

Hi, thanks for getting in touch! I do meet all the criteria, I'll try live chat now


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • August 14, 2023

Hey @hiding,

Have you managed to get this sorted after contacting or still need help?

Can send you a PM if needed to pick this up if you haven’t been able to get support yet.

Mohammed

 


  • Author
  • Active Contributor
  • August 14, 2023

Hey @hiding,

Have you managed to get this sorted after contacting or still need help?

Can send you a PM if needed to pick this up if you haven’t been able to get support yet.

Mohammed

 

Hi Mohammed, I can't access the app right now, it says too many people are using it for me to sign in. If you could please PM me to resolve this I'd appreciate it, thank you :)


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 15, 2023

Hi @hiding 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • New Contributor
  • December 5, 2023

Hi, just driven 50 miles to install an iD mobile sim card for my mum. 

Having entered the details and PAC code only to be greated by a "Something went wrong" message. 

Seems iD have a history of this and it's still not been fixed. Disappointing. 

Wasted journey in the dark, elderly Mum stressed and feeling guilty. 

Wishing i hadn't convinced her to move from Vodafone. 

Still getting the message. 

How do i fix this problem in your software? 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 8, 2023

Hi @SimonC 

 

I’m sorry to hear this, does the transaction number you’re using begin with a 4?

 

Tom


Pepe john
New Contributor
  • New Contributor
  • May 24, 2024

Every time i try to pay my bill all i get is that error message and has been like this for 2 months, im not paying for the month i couldnt use its not my fault your app and payment system are broken, had no issues paying before but since u switched to the app its broken 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2024

Hi @Pepe john,

Welcome to the Community!

What seems to be the error message you are getting?

Can you confirm that the name and address that the bank is registered to matches the iD Mobile account?

 

Kash