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No 4G Network


BBofDon
Active Contributor

For some reason I can't seem to get get connected to my 4G Network and have checked all my Settings that I know of which may have caused the problem?

If anyone has any suggestions would be grateful?

Many Thanks

Brian

Best answer by Mohammed

Hey @BBofDon,

What’s the full postcode of the area?

Have you just joined or us been with us for some time?

Have you ever been able to access 4G before on this device + sim?

What does your network currently show? e.g. H H+ LTE etc

Mohammed

 

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • August 15, 2023

Have you checked for faults / issues at your location @BBofDon?

You can do this online at https://www.three.co.uk/support/network_and_coverage/network_support.

Perhaps you’ve toggled mobile data OFF on your handset by mistake?
🤞 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • August 15, 2023

Hey @BBofDon,

What’s the full postcode of the area?

Have you just joined or us been with us for some time?

Have you ever been able to access 4G before on this device + sim?

What does your network currently show? e.g. H H+ LTE etc

Mohammed

 


BBofDon
Active Contributor
  • Author
  • Active Contributor
  • 9 replies
  • August 16, 2023

Hi  Mohammed...many thanks for your quick response and which is greatly appreciated.

I have now found the problem and am able to receive 4G.

Apparently the green button above the blue Bluetooth button was turned off for some reason and which prevented me from receiving 4G!!

Many thanks again for your help

Brian


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • August 16, 2023

Hi @BBofDon 

 

Glad to hear that’s sorted.

 

Tom


BBofDon
Active Contributor
  • Author
  • Active Contributor
  • 9 replies
  • August 17, 2023

Thanks Tom and all others in the Community in trying to help me 👍