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Question

Trying to transfer old number - request rejected

Kristine Mckay
Community Member

I keep getting the same error when I try to transfer my old number - The requested URL was rejected. Please consult with your administrator. 

Your support ID is: 3258281635080882922.

Any ideas?

I have tried it outside my iD account and in my new iD account but it doesn’t seem to like the link (https://switching.idmobile.co.uk/).

I have the PAC from my old network ready to go.

 

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2 replies

WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 2958 replies
  • August 20, 2023

Logout of you iD Mobile community account and then access the link.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • August 21, 2023

Hi @Kristine Mckay,

Welcome to the Community!

If you still have issues following what @WelshPaul advised, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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