network

What other networks have you tried @Joanne Mitchell? 

Assuming iD is worst - which is the best network you’ve used?

Hi @Joanne Mitchell 

I’m sorry to hear this, please could you let us know the postcode(s) where you’ve had issues?

All iD Mobile plans purchased directly from iD Mobile have the opportunity to return based on being unhappy with the signal at the beginning of the contract, has this option been explored?

Tom

Hi I was on 02 never a problem but when I switched always on data S36 1ey.  Out if contract time.

There might be a network problem in your area @Joanne Mitchell.

Seems that O2 might also have issues at your location @Joanne Mitchell. 

Hi @Joanne Mitchell,

As advised by @andewhite there is currently an issue in the area.

Hopefully it should be resolved within a few days.

Please let us know if you require further assistance. 

Kash

There is always an issue 

Hi @Joanne Mitchell,

If the issue isn’t resolved in the next few days, please let us know.

We can escalate it to the relevant team to check if there is an estimate to the fix.

Kash