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Calls to 0345 numbers

  • September 8, 2023
  • 3 replies
  • 3080 views

My plan is “Unlimited Calls” - but does this include calls to 0345 numbers. I’ve seen references to 40p per min - but not sure whether these numbers are ‘in plan’ or outside. 

Best answer by WelshPaul

Everything you need to know about what is included in your plan is available on the website and in the terms and conditions.

"Eligible Calls" means calls and/or texts to UK standard landline or mobile numbers or services starting with 01, 02 and 03 (excluding calls to the Isle of Man and the Channel Islands) and any other numbers that we expressly state are eligible; in the EEA, ‘Eligible Calls’ has the equivalent meaning and includes calls and/or texts to the visited country’s geographic numbers and mobile numbers;

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3 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • Answer
  • September 8, 2023

Everything you need to know about what is included in your plan is available on the website and in the terms and conditions.

"Eligible Calls" means calls and/or texts to UK standard landline or mobile numbers or services starting with 01, 02 and 03 (excluding calls to the Isle of Man and the Channel Islands) and any other numbers that we expressly state are eligible; in the EEA, ‘Eligible Calls’ has the equivalent meaning and includes calls and/or texts to the visited country’s geographic numbers and mobile numbers;


  • Author
  • Active Contributor
  • September 8, 2023

Everything you need to know about what is included in your plan is available on the website and in the terms and conditions.

"Eligible Calls" means calls and/or texts to UK standard landline or mobile numbers or services starting with 01, 02 and 03 (excluding calls to the Isle of Man and the Channel Islands) and any other numbers that we expressly state are eligible; in the EEA, ‘Eligible Calls’ has the equivalent meaning and includes calls and/or texts to the visited country’s geographic numbers and mobile numbers;

Thanks WP. I’d tried to search for 034 etc, but didn't think to look in T & Cs.

Cheers!


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • September 11, 2023

Hi @Alant1948,

Please let us know if you require further assistance and we can help.

 

Kash