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bill statement

  • September 26, 2023
  • 9 replies
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Can someone tell me why my bill statement is in Chinese and how to get it in English please?

Best answer by andewhite

As a workaround, I’d suggest getting a PDF reader app on your phone @AliceKit + @BrianTet, so you can download your bill and open in the PDF reader app. 

 

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9 replies

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

Hi @AliceKit,

Welcome to the Community!

We are sorry to hear this.

Can you please try opening the bill on the website and the app and advise if you get the same issue?

Please get back  to us here and we can escalate it if required.

If you are trying on the website, please try a different browser such as FireFox.

Kash

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BrianTet
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  • BrianTet
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  • 2 replies
  • January 8, 2024

Help. I have the same problem opening bills on mobile. Any ideas guys? Brian 
 

andewhite
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  • andewhite
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  • 12344 replies
  • Answer
  • January 8, 2024

As a workaround, I’d suggest getting a PDF reader app on your phone @AliceKit + @BrianTet, so you can download your bill and open in the PDF reader app. 

 

Forum member (non-iD).
Chardonnay Desogus
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How can I get my bills back in English instead of Chinese I have logged on in the app and online and still not working 

andewhite
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  • andewhite
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  • 12344 replies
  • January 8, 2024
Chardonnay Desogus wrote:

How can I get my bills back in English instead of Chinese I have logged on in the app and online and still not working 

As a workaround, I’d suggest getting a PDF reader app installed on your phone @Chardonnay Desogus, then download your bill and open in the PDF reader app. 

Forum member (non-iD).
Chardonnay Desogus
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Ok will try it’s never happened before until my last bill 

andewhite
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  • andewhite
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  • 12344 replies
  • January 8, 2024

If you’re using an iPhone to view your bill @Chardonnay Desogus, it may not work correctly, but hopefully the workaround will display your bill PDF, whatever the handset. 

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • January 9, 2024

Hi @Chardonnay Desogus,

It is an iOS issue and hopefully it should be fixed soon.

Hopefully the information that @andewhite provided should fix it.

 

Kash

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • January 23, 2024

Hi @aki0911,

The team are looking into this and this should be resolved shortly.

Thanks for your patience.

 

Kash

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