How do I contact iD Mobile | iD Mobile Community
Skip to main content
Answer

How do I contact iD Mobile

  • October 6, 2023
  • 2 replies
  • 3931 views

ChrisJ 2020
New Contributor

I’ve recently ordered a phone which I’m waiting to come back in stock, but my current plan runs out soon and would like to know if I could get my sim separate so I can still use my current phone until my new one gets here.

 

many thanks 

chris

Best answer by andewhite

Have you just joined iD Mobile by ordering a new phone @ChrisJ 2020

Is so, unfortunately iD will not send the SIM separately - it can only be dispatched with the handset you ordered, whenever it’s back in-stock.

If you’re an existing customer who has just upgraded, just carry on using your iD SIM card until your upgrade handset arrives @ChrisJ 2020.

 

 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • October 6, 2023

Have you just joined iD Mobile by ordering a new phone @ChrisJ 2020

Is so, unfortunately iD will not send the SIM separately - it can only be dispatched with the handset you ordered, whenever it’s back in-stock.

If you’re an existing customer who has just upgraded, just carry on using your iD SIM card until your upgrade handset arrives @ChrisJ 2020.

 

 


ChrisJ 2020
New Contributor
  • Author
  • New Contributor
  • October 6, 2023

Yeah I’ve only just joined, appreciate the quickly reply