Hi, I recently accidentally purchased two new phone contracts (and phone) I processed a refund and was given an address to send the unwanted handset to, however I haven’t yet had a refund or heard anything back from id regarding the refund. How can I find out what’s happening without having to speak to a robot or get cut off all of the time?!
thanks
Emma
+26To avoid the robot, type “talk to a person”
Otherwise, perhaps reach out to iD support privately on social media by using Facebook Messenger, or with a X (Twitter) DM. The agents work until 8pm on weekdays.
+25Hi
When was the handset sent back to us? Do you have tracking?
The refund should come back to you 3-5 working days after the return has been completed by our warehouse team.
Tom
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