Five weeks ago bought the iPhone 15 on your contract,I cancelled existing Direct Debit as I could not get in touch with anyone,chat is garbage and no one answers the phone. Now it looks like I have to pay over £100 even though I have been trying to contact someone for weeks and now chance of talking to anyone. Previous contract ended in 2022 anyway, will someone please just bloody speak to me as we have been trying for 2 months now and as a last resort I cancelled the DD as I got a new phone and number. I do not work through ill health and a bill is all I need during these upcoming cold nights
Cancel Contract
Best answer by shaznay
Mate open an official complaint in writing to them and ask to take to Ombudsman. They cannot refer you to credit reference unless the dispute is first settled.
I have the exact same issue I joined 3 days ago and since 3 days I have been getting 0 reception, no calls in or out. They now want 170 to cancel and I refused and have asked for a letter of deadlock to take to court. They won’t listen to anything else.
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