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Question

sim card


Donnie McCallum
New
 Contributor

Why can I not move my sim to slot 1 and why does it say sim2

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3 replies

Donnie McCallum
New
 Contributor
  • Author
  • New
 Contributor
  • 3 replies
  • November 8, 2023

Am I being kept in slot2 where I can only make and receive calls and get 2g network coverage 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12343 replies
  • November 8, 2023

Something’s not quite right @Donnie McCallum

The iD Mobile network only provides 3G, 4G and 5G mobile services - there’s isn’t any 2G available with iD Mobile.

Perhaps you’ve got two active SIM cards in your handset? 
What handset are you using?

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Donnie McCallum,

Welcome to the Community!

As @andewhite advised iD Mobile doesn’t provide 2G coverage so it sounds like there is an issue.

Please let us know which handset you are using and if you have another SIM in the phone.

 

Kash