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Question

roaming


Meg Prus
Active Contributor

I am abroad and my roaming not working! - WHY??? (It's ON in my phone)

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • November 15, 2023

Whereabouts are you roaming? 
Have you turned roaming ON in your iD online account (iD app) @Meg Prus?

Your UK plan allowances can only be used to roam in 50 EU + EEA destinations. Anywhere else is charged at your destination’s roaming rate, and only works if your iD account bill cap is at a sufficient level.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 18, 2023

Hi @Meg Prus,

Welcome to the Community!

If you could please let us know the answers to the questions that @andewhite has asked, we can advise you further.

 

Kash