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why no further update?


  • Community Member

received the following over 24 hours ago. no update since. i recently had the same when i ordered for my wife. she was updated almost immediately.

Although the Samsung Galaxy S23 128GB Phantom Black you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.

In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).

Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.

i dont care what colour the phone is. is there any way to let them know this?

Best answer by andewhite

Try calling the iD telephone sales team on 020 7139 1397, with your order reference number handy.

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andewhite
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  • Answer
  • December 6, 2023

Try calling the iD telephone sales team on 020 7139 1397, with your order reference number handy.


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • December 8, 2023

Hi @brik 

 

If you’d like to make a change to your order it may be best to call the sales team as advised by @andewhite.

 

Tom