Hi
There are roaming charges on my bill when I visited EU a few days ago. Although it was capped, why are there charges, I thought EU countries (Germany/France) were included in my allowance.
Solved
Roaming Charges on bill in EU country
Best answer by andewhite
There’s no login when using a mobile phone network, whether maritime or land-based.
The network access is usually governed by the SIM card information, your phone settings, and the settings in your iD online account.
The iD Mobile customer service team will only talk to the iD account holder.
The primary channels for contacting iD for help & support are:
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private message using Facebook Messenger.
- X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
This topic has been closed for replies.
+26How did you travel between the UK and EU
If you travelled by ferry, you might’ve used a maritime mobile network for roaming while on-board. This use isn’t included in your iD plan allowances, and is also expensive.
Forum member (non-iD).
1 person likes this
Anybody know how to contact customer service to find out what went on?
+26There’s no login when using a mobile phone network, whether maritime or land-based.
The network access is usually governed by the SIM card information, your phone settings, and the settings in your iD online account.
The iD Mobile customer service team will only talk to the iD account holder.
The primary channels for contacting iD for help & support are:
- Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
- Private message using Facebook Messenger.
- X (formerly Twitter) DM.
The agents work until 8pm on weekdays (6pm at weekends).
Forum member (non-iD).
1 person likes this
Luckily there was a £5.00 cap activated, so not too much damage anyway. Will know better next time ! Will switch off roaming or select airplane mode when travelling on ferry!
+26It’s worth asking - worst case would be no refund.
Hope they’re sensible about it 🤞
Forum member (non-iD).
1 person likes this
+25Hi
Sorry to hear you’ve been charged when you didn’t expect it.
A device enabled to change networks automatically would connect to a maritime satellite network automatically, charges or not, the bill cap would stop the charges going higher than what you’ve set it to.
If you’ve connected to a satellite network and been charged for it this would be correct, please have the account holder get in touch if they need any further assistance.
Tom
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