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Issue with my bill

  • January 3, 2024
  • 1 reply
  • 36 views
Femi Awoyemi
Active Contributor

I have an issue with my bill.

 

I tried to access the chat feature but its not allowing me to send messages.

 

My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please.

 

Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

Best answer by Tom

Hi @Femi Awoyemi 

 

On your bill what date(s) does the billing cycle show as from and to?

 

Have you changed your direct debit date recently?

 

Tom

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • January 3, 2024

    Hi @Femi Awoyemi 

     

    On your bill what date(s) does the billing cycle show as from and to?

     

    Have you changed your direct debit date recently?

     

    Tom

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