I have an issue with my bill.
I tried to access the chat feature but its not allowing me to send messages.
My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation please.
Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.
Best answer by Tom
That’d be correct, the usual billing cycle is 30 days, if you change your direct debit payment date, the billing cycle will one time be longer, therefore a bigger bill.
It’ll return back to the usual 30 days and usual price next month.
Tom
+26Have you changed or upgraded your iD plan recently
+25
On your bill what date(s) does the billing cycle show as from and to?
Have you changed your direct debit date recently?
Tom
Thats a screenshot of me latest bill
Looking at it now, and based on the comments above it might be because I cha get billing cycles
+26Looking at it now, and based on the comments above it might be because I cha get billing cycles
Yes indeed
+25
That’d be correct, the usual billing cycle is 30 days, if you change your direct debit payment date, the billing cycle will one time be longer, therefore a bigger bill.
It’ll return back to the usual 30 days and usual price next month.
Tom
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