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upgrade issues

Danny Baldwin
New
 Contributor

So I upgraded my handset last year but id are now saying I've taken a new contract and didn't upgrade so being charged twice now. Complaint as can't talk to these people over the phone. Anybody else had issues with these guys and upgrades. 

Best answer by Geluk

They’re an online only provider so use their CHAT feature or direct message via social media.😀

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    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 464 replies
    • Answer
    • January 11, 2024

    They’re an online only provider so use their CHAT feature or direct message via social media.😀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8410 replies
    • January 12, 2024

    Hi @Danny Baldwin 

     

    Were you given a new number with the upgrade you made last year?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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