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upgrade issues

  • January 11, 2024
  • 2 replies
  • 20 views

Danny Baldwin
New Contributor

So I upgraded my handset last year but id are now saying I've taken a new contract and didn't upgrade so being charged twice now. Complaint as can't talk to these people over the phone. Anybody else had issues with these guys and upgrades. 

Best answer by Geluk

They’re an online only provider so use their CHAT feature or direct message via social media.😀

This topic has been closed for replies.

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • January 11, 2024

They’re an online only provider so use their CHAT feature or direct message via social media.😀


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • January 12, 2024

Hi @Danny Baldwin 

 

Were you given a new number with the upgrade you made last year?

 

Tom