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number ported last week but now texting from the old , replaced number


I had my number ported over last Monday, everything was fine. Today I text a friend and its come through as the old, replaced number. Why would this suddenly happen? 

Best answer by JoeKing

Actually it's a common problem across all network's. But hopefully should resolve itself.

What you could to turn phone off and take you sim card out of your phone for a few minutes, and then put your sim card back in to see if this refreshes your details.

Failing this contact IDMobile. 

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3 replies

  • New
 Contributor
  • 3 replies
  • January 28, 2024

Had exactly the same last year with a ported number showing up as the previous number. It should eventually sort itself out. Seems to be a purely ID Mobile problem as I didn’t experience it when moving on and off the underlying Three network.


JoeKing
Silver Contributor
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  • Silver Contributor
  • 372 replies
  • Answer
  • January 28, 2024

Actually it's a common problem across all network's. But hopefully should resolve itself.

What you could to turn phone off and take you sim card out of your phone for a few minutes, and then put your sim card back in to see if this refreshes your details.

Failing this contact IDMobile. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 29, 2024

Hi @lucduk23,

Welcome to the Community!

Please could you remove the SIM and reinsert it after a few minutes.

You can also try and reset your network settings to see if that works.

If you have the same issues, please get back to us.

 

Kash