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calls not connecting or get cut off


Lisa Herbert
New
 Contributor

Hi I’m having issues with calls, when someone calls I go to answer it and it disconnects then the caller gets a message to say that I’m busy.  When I call back it connects and I can be speaking for a while then it disconnects the call.  I have only had this issue since being with ID mobile.

Best answer by JoeKing

Lisa Herbert  Hello there 

Try contacting IDMobile via Live chat 

Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays

Use this link  https://www.idmobile.co.uk/live-chat and in the message box type "Speak to a person" by doing so by passes the chat bots. 

Hope this helps you

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2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 372 replies
  • Answer
  • February 8, 2024

Lisa Herbert  Hello there 

Try contacting IDMobile via Live chat 

Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays

Use this link  https://www.idmobile.co.uk/live-chat and in the message box type "Speak to a person" by doing so by passes the chat bots. 

Hope this helps you


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • February 9, 2024

Hi @Lisa Herbert,

Welcome to the Community!

I can see that we replied to you elsewhere.

If you still require assistance, please get back to us here.

 

Kash