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cant connect to mobile data

  • February 10, 2024
  • 4 replies
  • 183 views

Hi could someone help me , I'm finding it hard to connect to the network and also can't access mobile data . Just arrived from holiday abroad . 

Best answer by Tom B

Hi @estrella & @Tregan Ru 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom

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4 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 380 replies
  • February 10, 2024

There's has been an outage due to some maintenance work with network Three and IDMobile. Hopefully you'll be reinstated soon there has been a few post on here about the same problem. 


Tregan Ru
New
 Contributor
  • New
 Contributor
  • 1 reply
  • February 10, 2024

Same problem here in Manchester, no signal no connection at all. Very frustrating especially when data is needed for sat nav


JoeKing
Silver Contributor
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  • Silver Contributor
  • 380 replies
  • February 10, 2024

Look like everyone else I had the same problem. Some customer have some or all services reinstated 

https://community.idmobile.co.uk/announcements-16/resolved-network-issue-and-problems-accessing-the-id-app-58039

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • February 13, 2024

Hi @estrella & @Tregan Ru 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom