Hello everybody! I've been with iD Mobile almost a year and I'm looking to buy a phone for myself. However I was looking for a phone from the upgrades section, they haven't got the one I was looking for which is the S24 Ultra.
I went through the deals and saw the phone I’ve mentioned but thinking can I buy this phone even though I'm with iD Mobile? Like can I still buy the Samsung Galaxy S24 Ultra with the same account?
Thank you everyone and hope to hear from you soon.
Best answer by Kash
Hi
Welcome to the Community!
When you purchase a new deal you’ll need to register it under a new email address.
Further to this you won’t be able to port your iD Mobile number from one account to another.
Kash
+26Hey
If the Samsung phone you want isn’t in your upgrades section, you’d have to purchase a new connection with the Galaxy S24 you’d like to buy. Doing this would make it tricky (but not impossible) to keep your existing mobile number.
You can also discuss your upgrade options with the iD sales team, by calling 020 7139 1397.
+24Hi
Welcome to the Community!
When you purchase a new deal you’ll need to register it under a new email address.
Further to this you won’t be able to port your iD Mobile number from one account to another.
Kash
+25Hi
If you aren’t seeing a device or deal you’re happy with in the iD Mobile app we’d recommend calling the sales team on 0207 139 1397 to see if there’s anything else they can offer, however please note the desired device may not be available.
Tom
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