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Abby Stephenson
New
 Contributor

When trying to make phone calls there seems to be no service. People cannot hear me when they sound perfectly fine. It keeps happening over the last week

Best answer by Kash

Hi @Abby Stephenson,

We can get a replacement SIM sent out to you to test.

Alternatively you can collect one free of charge from your local Curry’s store.

 

Kash

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • March 19, 2024

Hi @Abby Stephenson 

 

Does this happen in all locations or just certain ones?

 

Have you tried your SIM card in another device?

 

Tom


Abby Stephenson
New
 Contributor

Hi Tom,

 

It is happening anywhere and currently don't have a spare device to use the sim in.

 

Abby


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 20, 2024

Hi @Abby Stephenson,

We can get a replacement SIM sent out to you to test.

Alternatively you can collect one free of charge from your local Curry’s store.

 

Kash