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When my number changes.....


Hi

I am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.

Thank you,

Bob Speight 

Best answer by Lauren K

Hi @BobSpeight, welcome to the community!

You won’t need to update the number in the app, or action anything on your end. The number will automatically update once it’s been transferred over to us.

-Lauren

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3 replies

Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @BobSpeight, welcome to the community!

You won’t need to update the number in the app, or action anything on your end. The number will automatically update once it’s been transferred over to us.

-Lauren


  • Author
  • New
 Contributor
  • 1 reply
  • March 23, 2024

Thank you very much Lauren 😊


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 25, 2024

@BobSpeight,

You’re Welcome.

Please get back to us if you require further assistance.

 

Kash