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paid my outstanding balance

  • April 9, 2024
  • 8 replies
  • 204 views

I have paid my outstanding balance but my service is still restricted after 3 hours of paying.

I need my phone for vulnerable person.

Best answer by co99

Hey there, it can take up to 24hours for payments to update and restrictions to be lifted.

 

Have you tried flicking the phone into airplane mode / turning off and back on. Sometimes this helps as it re-registers the device on the network

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8 replies

  • Author
  • Active Contributor
  • April 9, 2024

I have paid my outstanding balance but my service is still restricted after 3 hours of paying.

I need my phone for vulnerable person.

Now hours and hours later and nothing getting concerned because a night without the security of a telephone 


  • Helpful Contributor
  • Answer
  • April 9, 2024

Hey there, it can take up to 24hours for payments to update and restrictions to be lifted.

 

Have you tried flicking the phone into airplane mode / turning off and back on. Sometimes this helps as it re-registers the device on the network


  • Author
  • Active Contributor
  • April 9, 2024

Hey there, it can take up to 24hours for payments to update and restrictions to be lifted.

 

Have you tried flicking the phone into airplane mode / turning off and back on. Sometimes this helps as it re-registers the device on the network

Thank you for your advice I have tried but still no joy 


  • New Contributor
  • April 9, 2024

having the same issue after hours!! is there anything to do in order for this to start working??


Geluk
Silver Contributor
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  • Silver Contributor
  • April 10, 2024

Pay on time!


  • Author
  • Active Contributor
  • April 10, 2024

Hey there, it can take up to 24hours for payments to update and restrictions to be lifted.

 

Have you tried flicking the phone into airplane mode / turning off and back on. Sometimes this helps as it re-registers the device on the network

Your Advice has worked today so THANK YOU 


  • Helpful Contributor
  • April 12, 2024

Excellent, glad you are back up and running!


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • April 15, 2024

@mrjezstubbs,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.


Kash