I have paid my outstanding balance but my service is still restricted after 3 hours of paying.
I need my phone for vulnerable person.
I have paid my outstanding balance but my service is still restricted after 3 hours of paying.
I need my phone for vulnerable person.
Best answer by co99
Hey there, it can take up to 24hours for payments to update and restrictions to be lifted.
Have you tried flicking the phone into airplane mode / turning off and back on. Sometimes this helps as it re-registers the device on the network
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.