Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please
Solved
mobile number not recognised
Best answer by Kash
Hi
Welcome to the Community!
Are you currently trying to register? If so we are having some issues with customers registering.
Please visit the link below for further information and status of the issue.
Kash
This topic has been closed for replies.
+24Hi
Welcome to the Community!
Are you currently trying to register? If so we are having some issues with customers registering.
Please visit the link below for further information and status of the issue.
Kash
I've tried registering but still can't get on its becoming frustrating when will the issues be resolved
+25
The team are still working on some issues with the app, they will resolve these when possible.
Unfortunately we don’t have a concrete fix date, sorry.
Tom
Still can't access my online account why does this keep happening
ID app does not recognise my number. This has been going on for a month. How do i use the app if i cant register!
App doesn’t register my mobile number therefore I can’t use the app to see my account details - when will this be resolved?
+25Hi
Please alternatively to the app, try the website below;
https://my.idmobile.co.uk/login
If you’re still having issues registering there and you’re sure the details you use are correct, please let us know.
Tom
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