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phone number on letter


Gareth Sawyer
Community Member

I have my first letter after joining iDmobile but it states my account phone number as something different to my actual phone number I moved across from EE. I logged into the iD app and checked website as per instruction on letter to try and correct but cannot see where I correct this?

Best answer by Lauren K

Hi @Gareth Sawyer, @andewhite is correct here. Every new iD mobile contract comes with an iD number. This is then later replaced with your existing number once you transfer it over using a PAC code.

If you have any further questions on this, feel free to let us know.

-Lauren

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
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  • 12436 replies
  • April 23, 2024

The bill was probably produced before you switched the number (you wanted to keep) from EE to iD, @Gareth Sawyer


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
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  • April 27, 2024

Hi @Gareth Sawyer, @andewhite is correct here. Every new iD mobile contract comes with an iD number. This is then later replaced with your existing number once you transfer it over using a PAC code.

If you have any further questions on this, feel free to let us know.

-Lauren