Skip to main content
Solved

ip address

  • April 29, 2024
  • 1 reply
  • 147 views
B
New
 Contributor

Hi. All of a sudden I can’t access my national lottery account as it says my ip address is outside the uk - which it’s not.   Is anyone else having this issue, I have tried with using the broadband and my phone data

Best answer by Tom B

Hi @bmr1816 

 

I’m sorry to hear this, are you on a VPN?

 

If the issue happens across both mobile data and Wi-Fi, it sounds like a setting or issue with the device.

 

Tom

View original
    This topic has been closed for replies.

    1 reply

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • May 2, 2024

    Hi @bmr1816 

     

    I’m sorry to hear this, are you on a VPN?

     

    If the issue happens across both mobile data and Wi-Fi, it sounds like a setting or issue with the device.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement