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Calls keep disconnecting

  • May 15, 2024
  • 4 replies
  • 63 views

scott1uk
New Contributor

My calls keep disconnecting nothing to do with signal 

Best answer by Tom

Hi @scott1uk 

 

Sorry to hear this, please could you try the following and let us know how you get on;

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 15, 2024

Maybe it’s time to switch to a service provider, which has got a better network services in the locations you’re using your mobile, @scott1uk


scott1uk
New Contributor
  • Author
  • New Contributor
  • May 15, 2024

Maybe it’s time to switch to a service provider, which has got a better network services in the locations you’re using your mobile, @scott1uk

It wasn’t just in the same location I drove a 100 mile today and it happened in over 6 calls I made 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 15, 2024

Are you in the Midlands area shown below, @scott1uk

 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 20, 2024

Hi @scott1uk 

 

Sorry to hear this, please could you try the following and let us know how you get on;

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom