NETWORK COVERAGE

Hi @Diana J Harvey,

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

Kash

The network coverage inside my house is appalling. I live in a city so I should be able to hear people clearly on the phone and they should be able to hear me. I have to walk around the house for people to say that "now" they can hear me. This is unacceptable and I demand Id mobile do something about it. Otherwise I'll be saying goodbye and find another mobile provider,  one which can supply a decent service 

Hi @William Seivwright,

Welcome to the Community!

Have you checked your coverage and network status at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you don’t see any issues, I would also advise testing the SIM in a different handset and also a replacement SIM.

Kash

I'm WN2 and we've had no signal for months. It would appear to be back today (but we've had no confirmation). We've been paying the same bill for months with no signal. Neighbours have been advised it's a mast issue. 

It can't be lawful to pay monthly fees for no service. Can someone message me please. It's impossible to get on chat or speak to a human. 

Hello ​@Mary Alice 

Thank you for getting in touch. 

We are very sorry to hear you have been experiencing ongoing issues with the service. 

We appreciate any downtime with the service can be frustrating and we would want to do all we can to help. 

Can you please confirm if you are currently having any issues and if this has been previously logged/investigated by the team? 

Thanks, 

Nat 

I posted a few weeks ago but no one answered. 

It's impossible to get on live chat. 

All the neighbourhood has been the same in WN2, apparently due to a mast issue. The issue is now resolved but most of the time at home I have 1 or no bars since the resolution. My phone automatically goes to WiFi call. 

Hey there ​@Mary Alice, when you say it’s impossible to get onto live-chat, can you explain what you mean sorry? Getting through to an agent, or onto the live-chat in general?

Can you confirm WN2 as a full postcode please?

Thanks,

Tyler

WN2 4AB. 

Live chat is never available when I click it so this seems to be my only method to communicate. 

Thank you ​@Mary Alice 

I have checked and there are currently no known issues in the area. 

What handset do you have please? 

Thanks, 

Nat 

Honor x7b. 

I know the mast is supposed to have been fixed now but it's been down for months. 

Thank you ​@Mary Alice 

Are you using 4G to connect please?

Nat 

I've got 4g and 5g but no signal. I'm home now. 

​@Mary Alice  Hello it's annoying I know but still you're without service. I just checked the post code you added, there supposed to be very good 4G coverage outside and good coverage inside. 5G according to the site is not supposed in this area plus there are no known network problems. All said and done doesn't mean that there isn't a problem which you'll clearly experiencing.

Is everyone on the same network in the household or neighbourhood? Are they still experiencing similar problems to you? 

If someone on the same network near to you, if possible ask them if you can test your sim card in the phone to see if this make's a difference.

Joe 

Hi ​@Mary Alice,

Sorry to hear that you are experiencing issues.

Please can you test the things that ​@JoeKing advised and let us know how you get on?

Kash

My partner and I are both on the same network and we both have different phones. We're both in the same boat. We just had a house sitter last week with a Samsung who contacted us to say they had no signal. 

I know locals on giffgaff are being told there's still mast issues but everyone on three and O2 are being told it's resolved and most have signal back. 

Hi ​@Mary Alice ,

It definitely sounds like an issue in the area.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash