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no internet from my mobile data

  • May 20, 2024
  • 7 replies
  • 281 views

Melanie Hayes
Community Member

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

Best answer by Kash M

Hi @Melanie Hayes,

Welcome to the Community!

Is the issue occurring at multiple locations or just at home?

Also does coverage improve outdoors?

https://www.idmobile.co.uk/help-and-advice/coverage

It may be worth testing the SIM in another handset to see if that improves things.

 

Kash

This topic has been closed for replies.

7 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 22, 2024

Hi @Melanie Hayes,

Welcome to the Community!

Is the issue occurring at multiple locations or just at home?

Also does coverage improve outdoors?

https://www.idmobile.co.uk/help-and-advice/coverage

It may be worth testing the SIM in another handset to see if that improves things.

 

Kash


Stuart Smart
New Contributor
  • New Contributor
  • August 31, 2024

indoors and outdoors


Stuart Smart
New Contributor
  • New Contributor
  • August 31, 2024

i have to use my home internet


Hello I have paid my bill and have calls and texts but my mobile data is not working since this morning it's a nightmare why is this?


  • New Contributor
  • September 2, 2024

I’m having the same issue of not been able to access data whether at home or out. 


  • New Contributor
  • September 3, 2024

I am also having the same problem no mobile data indoors or outdoors


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • September 6, 2024

Have you tried the steps in this article?

Thanks.