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rollover on switching plan

  • May 23, 2024
  • 3 replies
  • 103 views

Hi All, if I switch my ID mobile plan will any data rollover from the old plan be applied to the new one? Is this dependant in any way on the timing of the switch? Thanks

Best answer by Kash M

Hi @Prologica,

Welcome to the Community!

Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

You won’t have any data rollover until the second month of your new plan.

 

Kash

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 28, 2024

Hi @Prologica,

Welcome to the Community!

Sorry, you can't roll over unused data from the billing period when you changed plans. Instead, your Data Rollover will re-start at the beginning of your new plan.

You won’t have any data rollover until the second month of your new plan.

 

Kash


  • New Contributor
  • August 26, 2024

This has happened to me. Where is this stated in the upgrade process? It feels very harsh that customers who stay with ID instead of move networks get penalised and lose their existing rollover


Lauren K
iD Mobile Employee
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  • iD Mobile Employee
  • August 28, 2024

This has happened to me. Where is this stated in the upgrade process? It feels very harsh that customers who stay with ID instead of move networks get penalised and lose their existing rollover

Hi @nrthrnmnky, we appreciate that. The data rollover itself resets due to the plan change.

-Lauren