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unable to make or recive calls iphone 12

M
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I have replaced the sim - turned off/on, airplane mode, been advised it might be 3G switch however a friend on ID still had service when they were in the same location as me. Was able to make/receive calls when first switched the sim. Took sim out and replaced back in - was able to make calls for a little while and now back to unable to make calls. I’m in DE4 

Best answer by andewhite

MajellaS wrote:

I have already replaced the sim. 

Have you tried a NETWORK RESET, @MajellaS? 

Your iOS user guide has the steps required for this procedure.  

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8 replies

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • May 30, 2024

Hi @MajellaS,

Welcome to the Community!

It sounds like it may be a SIM card issue and you require a replacement SIM.

Before doing this please can you test your SIM in another handset?

Is data and texts working fine for you?

 

Kash

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M
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  • MajellaS
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  • 2 replies
  • May 30, 2024

I have already replaced the sim. 

andewhite
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  • andewhite
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  • 12433 replies
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  • May 30, 2024
MajellaS wrote:

I have already replaced the sim. 

Have you tried a NETWORK RESET, @MajellaS? 

Your iOS user guide has the steps required for this procedure.  

Forum member (non-iD).
M
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  • MajellaS
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  • 2 replies
  • May 30, 2024

Yes - I’ve been through all the troubleshooting suggestions. It works in some locations and others it seems to not hook onto LTE  via 4G 

Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8408 replies
  • June 5, 2024

Hi @MajellaS 

 

Have you tried your iD Mobile SIM card in another handset?

 

If your friend also on iD Mobile isn’t experiencing the same thing as you are, this could be an issue with the device.

 

Tom

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Scorpion
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  • Scorpion
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  • 21 replies
  • July 8, 2024

I’ve just had iPhone 12 couple of months and every 2 weeks can’t make or receive calls got to turn off and on to work could it be handset can’t get to speak to anyone so frustrating 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • July 23, 2024

Hi @Scorpion,

Have you tested the SIM in another device when the issue occurs?

It seems like the handset may be faulty but a replacement SIM can be tested first.

I would advise contacting our Live Chat Team and someone can help.

 

Kash

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Scorpion
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  • July 23, 2024

Hi I’ve been in touch already ive got to take it into a shop so they can have a look at it thx 

Tom B
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  • Tom B
    Tom B

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