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pac code transfer problems

  • May 28, 2024
  • 3 replies
  • 159 views

Anyone else with this issue  or has a solution... going around in circles 

Best answer by andewhite

Problem here is the transaction number DOES NOT start with a “4”, @Illloyd3

You’d think iD Mobile could design the input form to prevent this issue, but sadly not.

Best option might be to submit your PAC to customer service using the online iD Live Chat service, @Illloyd3.

Tell the 24/7 chatbot you want to “talk to an adviser” - the advisors work until 8pm on weekdays.

 

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • May 28, 2024

Problem here is the transaction number DOES NOT start with a “4”, @Illloyd3

You’d think iD Mobile could design the input form to prevent this issue, but sadly not.

Best option might be to submit your PAC to customer service using the online iD Live Chat service, @Illloyd3.

Tell the 24/7 chatbot you want to “talk to an adviser” - the advisors work until 8pm on weekdays.

 


  • Author
  • New Contributor
  • May 28, 2024

Meny thanks all sorted 👍 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 3, 2024

Hey there @Illloyd3, welcome to Community!

 

Thank you so much @andewhite for the assistance with this one, we appreciate it a lot!

 

I hope you both have a lovely evening :)

 

Kind regards,

Tyler