Solved

pac code transfer problems

Anyone else with this issue or has a solution... going around in circles

Best answer by andewhite

Problem here is the transaction number DOES NOT start with a “4”, @Illloyd3.

You’d think iD Mobile could design the input form to prevent this issue, but sadly not.

Best option might be to submit your PAC to customer service using the online iD Live Chat service, @Illloyd3.

Tell the 24/7 chatbot you want to “talk to an adviser” - the advisors work until 8pm on weekdays.

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+26

Problem here is the transaction number DOES NOT start with a “4”, @Illloyd3.

You’d think iD Mobile could design the input form to prevent this issue, but sadly not.

Best option might be to submit your PAC to customer service using the online iD Live Chat service, @Illloyd3.

Tell the 24/7 chatbot you want to “talk to an adviser” - the advisors work until 8pm on weekdays.

Forum member (non-iD).

Meny thanks all sorted 👍

+24

Hey there @Illloyd3, welcome to Community!

Thank you so much @andewhite for the assistance with this one, we appreciate it a lot!

I hope you both have a lovely evening :)

Kind regards,

Tyler

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