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payment issues

  • May 31, 2024
  • 3 replies
  • 93 views

Melanie Moss
New Contributor

Trying to make a payment on my card and it's keeps failing on payment line can't get into my online account as it says records don't macth our system and can't speak to anyone to set up a direct debit can someone please help me 

Best answer by andewhite

Perhaps there’s a problem with your iD account, which forum members like myself can’t access, @Melanie Moss.

Have you tried sending iD support a private message via Facebook Messenger

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • May 31, 2024

Perhaps there’s a problem with your iD account, which forum members like myself can’t access, @Melanie Moss.

Have you tried sending iD support a private message via Facebook Messenger


Melanie Moss
New Contributor
  • Author
  • New Contributor
  • May 31, 2024

I will try that thankyou 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2024

Hi @Melanie Moss,

Welcome to the Community!

Is the account in your name and is it registered to the address on the iD Mobile account?

If you haven’t been able to contact the team,  please let us know and we can PM you.

 

Kash