Skip to main content
Solved

help! not letting me call any number


Kyran
Community Member

Any time I call a number it give automated message from ID 

“ you have dialled our customer payment helpline but our records show you are up to date with you payment” and hangs up?!

Best answer by Tom

Hi @Rolando & @Lj2022 

 

Sorry to hear this, are you still having issues with this?

 

Please let us know so we can get in touch and assist.

 

Tom

View original
This topic has been closed for replies.

4 replies

  • Active Contributor
  • 6 replies
  • June 1, 2024

I have the same issue


Rolando
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 1, 2024

Exactly the same and this is the second time, I really need to make few calls, id mobile sucks, I will change provider and will give very bad reviews everywhere. 


Gary High
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 1, 2024

You have a bar on your account you need to ask them to lift it


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8369 replies
  • Answer
  • June 6, 2024

Hi @Rolando & @Lj2022 

 

Sorry to hear this, are you still having issues with this?

 

Please let us know so we can get in touch and assist.

 

Tom