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reefer a friend voucher

E
New
 Contributor

I got an email to claim my refer a friend reward but all it does is takes me to...

https://www.idmobile.co.uk/refer-a-friend?bp_f=click_to_claim_referrer&bp_f_id=9b2d2d5a-1136-47e0-a5e8-fe30e952f208&bp_p=%2Fiaf%2Fidmobile_raf1

...which doesn't give me any option to see or do anything to claim it!

 

What do u do to claim the reward?

Best answer by Tom

Hi @Ellie1212 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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    4 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • June 14, 2024

    Hi @Ellie1212 

     

    Are you still having issues with this?

     

    If so, please let us know so we can get in touch.

     

    For a quicker service, we’d recommend the live chat.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New
 Contributor
    • Ellie1212
    • Author
    • New
 Contributor
    • 1 reply
    • June 14, 2024

    Hi. Yes I still have the problem. The chat just says.…

    Rewards for referrals made after 23rd April 2024 will be confirmed as soon as it meets the conditions of a successful referral and your friend or family member has fully paid two bills. This can take up to 120 days. You can check the progress of your reward by logging in here.

     

    If you still need help, please log into the Aklamio portal using the link above and simply press the 'Need Help?' icon in the bottom right corner of your screen.

     

    ...but when I take the link there is no 'Need help' icon so I still can't get anywhere!

     

    I just need the proper instructions and/or a link to the working page to claim my reward....I don't know why it's so difficult as I got the email but the link from that just takes me to the refer a friend page but no sign of any way to actually claim it!!!

     

    Please help. 

    J
    New
 Contributor
    • JagosPhone
    • New
 Contributor
    • 1 reply
    • June 29, 2024

    This is exactly the same problem I’m having too with claiming the Refer a Friend reward. Did you manage to resolve it? If so would you mind giving me some pointers please! 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8484 replies
    • Answer
    • July 15, 2024

    Hi @Ellie1212 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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