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old number hasnt switched over

A
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 Contributor

I requested to keep my old number when I switched from Vodafone to id mobile on 06/06/24. But when I ring or message people it comes up with the new number that I don't want. So many people have my old number that id like to keep as requested could this be sorted please?

Best answer by Tom

Hi @Adele_94 

 

I’d recommend the following;

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

 

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

 

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Tom

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    6 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4126 replies
    • June 19, 2024

    Hey there @Adele_94, all port’s complete between 8am-10pm on the selected date.

     

    Please let us know if there are still any issues.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
 Contributor
    • Adele_94
    • Author
    • New
 Contributor
    • 2 replies
    • June 20, 2024

    It still shows a number I don't want to show when I message people 😫

     

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • June 20, 2024
    Adele_94 wrote:

    It still shows a number I don't want to show when I message people 😫

     

    Have you tried a NETWORK RESET on your device, @Adele_94? 

    The handset user guide should explain the reset procedures.

     

    Forum member (non-iD).
    A
    New
 Contributor
    • Adele_94
    • Author
    • New
 Contributor
    • 2 replies
    • June 20, 2024

    How do I do that please?

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12344 replies
    • June 20, 2024
    Adele_94 wrote:

    How do I do that please?

    Okay @Adele_94, perhaps Google “NETWORK RESET” for your handset, or look at your handset user guide, which should explain the reset procedures. 

    🍀 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8369 replies
    • Answer
    • July 5, 2024

    Hi @Adele_94 

     

    I’d recommend the following;

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

     

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

     

    Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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