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paying bill early

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I have paid my bill early (DD is due on 22nd) as I wanted to change my dd date so I payed this month early in full.. it still shows the dd date is the 22nd? Why is it saying this if I have already payed?

 

Thanks in advance.

Best answer by Tom

Hi @Elmo_88 

 

If the bill has been emailed already (2 weeks before the payment is due) this incoming bill wouldn’t be changed by a direct debit change request, only the next one and then onwards from that.

 

Tom

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  • Elmo_88
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  • June 10, 2024

Any help would be great.

"To be, or not to be.."
andewhite
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  • andewhite
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  • 12531 replies
  • June 10, 2024

Unfortunately @Elmo_88, forum members can’t look at iD customers accounts for privacy and security reasons.

Probably better to contact iD support using their online Live Chat service, or by sending them a private message using Facebook Messenger.

Only problem is the iD advisers stop work at 8pm on weekdays.

 

Forum member (non-iD).
Tom
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  • Tom
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  • June 24, 2024

Hi @Elmo_88 

 

If the bill has been emailed already (2 weeks before the payment is due) this incoming bill wouldn’t be changed by a direct debit change request, only the next one and then onwards from that.

 

Tom

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