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Internet is not working after transferring from o2.

A
Community Member

Having just joined ID from o2, my switch was completed today. Since I have put my new ID sim card in my iphone 12 I have been unable to use any data, e.g. internet won’t load. I can make calls and send text messages. I have reset the phone and the network setting but it still will not work. Any ideas?

Best answer by Lauren K

Hi @ac124, @andewhite is correct here. It sounds like your mobile data may have been switched off on the handset. Typically with any coverage/SIM issues, all services are affected.

Please let us know if you’re still having an issue with this, and we’d be happy to send you a PM to investigate further.

-Lauren

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12531 replies
  • June 11, 2024

Perhaps the “Mobile Service > Mobile Data” toggle, in the Settings app, is OFF, @ac124. 

 

Forum member (non-iD).
Lauren K
iD Mobile Employee
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  • Lauren K
  • iD Mobile Employee
  • 479 replies
  • Answer
  • June 25, 2024

Hi @ac124, @andewhite is correct here. It sounds like your mobile data may have been switched off on the handset. Typically with any coverage/SIM issues, all services are affected.

Please let us know if you’re still having an issue with this, and we’d be happy to send you a PM to investigate further.

-Lauren

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