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When will my old number come onto new phone

deejay Dixon
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I change from o2. To id, I gave my pac number as I wish to keep my old number phone. Supposed to change today but  still i don't have my old number which i NEED to keep. I am now seeing a lot of people with same problem and am getting concerned.

Best answer by Tyler C

Hey there ​@Tracey Bell, all ports complete between 8am-10pm, so please allow up until 10pm and then restart your phone :)

 

Thanks,

Tyler

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    andewhite
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    • andewhite
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    • June 14, 2024

    Unfortunately @deejay Dixon, mobile number transfers in the UK don’t happen immediately. 

    Your switch happens sometime between 8am - 10pm, on the date it was scheduled. 

    You’ll know iD have started work on your switch when your old O2 SIM card stops working.

    When I switched to iD my old SIM stopped working at ~11am, and the number I was keeping started working with my iD SIM at ~3pm.

     

    Forum member (non-iD).
    deejay Dixon
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    • deejay Dixon
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    deejay Dixon
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    • deejay Dixon
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    • June 14, 2024

    Thank you, it is indeed up and running now. 

    andewhite
    Tyler C
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    • andewhite
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    • Tracey Bell
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    • 3 replies
    • April 22, 2025

    My switch is meant to be today but nothing has had so far

    Tyler C
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    • Tyler C
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    • Answer
    • April 22, 2025

    Hey there ​@Tracey Bell, all ports complete between 8am-10pm, so please allow up until 10pm and then restart your phone :)

     

    Thanks,

    Tyler

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    • Tracey Bell
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    • April 22, 2025

    Thank you. 

    Tyler C
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    • April 22, 2025

    You’re very welcome ​@Tracey Bell :)

     

    Thanks,

    Tyler

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    • Tracey Bell
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    • 3 replies
    • April 22, 2025

    The switch still hasn’t happened 

    Tom B
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    • Tom B
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    • 8434 replies
    • April 23, 2025

    Hi ​@Tracey Bell 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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