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havong problems setting up direct debit and want to upgrade

B
Community Member

Hi I keep getting an error message when trying to set up a direct debit and I would also like to upgrade 

Best answer by andewhite

Have you tried contacting iD customer service on 0800 049 2376, to set up your direct debit, @beverleyk?

You can discuss your upgrade options with the iD sales team, by calling 020 7139 1397 - the advisers work between 9am - 6pm.

 

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andewhite
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Contributor
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  • andewhite
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  • June 14, 2024

Have you tried contacting iD customer service on 0800 049 2376, to set up your direct debit, @beverleyk?

You can discuss your upgrade options with the iD sales team, by calling 020 7139 1397 - the advisers work between 9am - 6pm.

 

Forum member (non-iD).
Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4697 replies
  • July 2, 2024

Hey there @beverleyk, welcome to Community!

 

Have you tried changing your direct debit via both the app/website?

 

If not, as kindly advised by @andewhite, you can call our sales number on the phone number sent above who can advise further on upgrades.

 

Thanks,

Tyler

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