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How do i get a pac code without my old sim.

Ryan Lewis
Community Member

I have lost my phone, how can I transfer the phone number from my old phone to my new phone without my old SIM? 

Both my old phone and my new one are with ID mobile. 

Best answer by Decembersangel72

Hi @Ryan Lewis 
You are asking 2 different things here 🤔
If it just a case of you need replacement SIM then @andewhite is correct and you can request one using the Live Chat.
If you are needing a PAC code (as per the header of your post) to move to another network then you can do it via your account. I found this information for iD Mobile….

  • Request a PAC online

  1. Log in to the iD Mobile App or My Account online 

  2. Go to the My Account page and tap Thinking of Leaving

  3. Click Switch or Cancel Now 

  4. Choose Get PAC code and follow the instructions

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    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12531 replies
    • June 15, 2024

    Getting a replacement SIM card is the usual way to do this, @Ryan Lewis.

    Forum member (non-iD).
    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+13

    Hi @Ryan Lewis 
    You are asking 2 different things here 🤔
    If it just a case of you need replacement SIM then @andewhite is correct and you can request one using the Live Chat.
    If you are needing a PAC code (as per the header of your post) to move to another network then you can do it via your account. I found this information for iD Mobile….

    • Request a PAC online

    1. Log in to the iD Mobile App or My Account online 

    2. Go to the My Account page and tap Thinking of Leaving

    3. Click Switch or Cancel Now 

    4. Choose Get PAC code and follow the instructions

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • July 1, 2024

    Hey there @Ryan Lewis, welcome to Community!

     

    As kindly advised by both @andewhite & @Decembersangel72, if you have lost the phone and want to keep your number on the same contract, you’ll just need a free iD replacement SIM card, and can contact our live-chat for this.

     

    If you wanted to leave us, you’d need to request a PAC code and give this to your new network.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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