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lost phone & sim early upgrade

A
Community Member

Is it possible to get an early upgrade or replacement hanset due to lost phone? 

Obviously expect to pay, but do I need to take completely new contract?

 

Best answer by andewhite

Unfortunately, you can’t upgrade early unless you’re within the last 60-days of a 24-month minimum term handset contract, @AdamT. 

If you need a replacement handset, perhaps get a SIM free device instead.

 

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andewhite
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Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12531 replies
  • Answer
  • June 17, 2024

Unfortunately, you can’t upgrade early unless you’re within the last 60-days of a 24-month minimum term handset contract, @AdamT. 

If you need a replacement handset, perhaps get a SIM free device instead.

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • July 3, 2024

Hi @AdamT,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you still require further assistance or information, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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