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Cancelled Account - Undo

1 year ago
June 19, 2024
4 replies
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Graham Carter
New  Contributor
3 replies

Long story short I recently ordered a new monthly sim only account and today, my old number from another mobile provider was ported over to my new ID MOBILE esim

However after speaking with a customer agent online earlier today, there was a mixup with a duplicate order and it was cancelled in error / converted to a payasyougo.

By the time I realised it was too late to contact the team as it was past 8pm

My question to the community is this…

… have any ID Mobile customers had a similar issue in the past and being able to have their pay monthly account re-instated?

I want to go in armed with information first thing tomorrow when I get back in touch with the customer support team

Best answer by Graham Carter

Well its been several days now and account is still working with calls, texts and data.

So looks as though they were able to convert a cancelled account back to pay monthly. 😎

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+26

andewhite
Platinum  Contributor
12344 replies
1 year ago
June 20, 2024

Closed iD accounts cannot usually be reinstated, @Graham Carter - there’s always a first time though.

Forum member (non-iD).

Graham Carter
Author
New  Contributor
3 replies
1 year ago
June 20, 2024

I spoke to the team first thing this morning and the advisor was most helpful and submitted my request to convert the account back to a pay monthly one.

The account appears to have been converted back to a monthly one, as calls and texts can be made and there is mobile data, however the id mobile account doesn't appear to have reflected the changes as yet with the unhelpful “Oops... something went wrong.” message!