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Can't complete purchase after over an hour

T
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  • tarkac
  • New
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  • 3 replies

after going over again and again trying to purchase this sim deal, it won’t complete the last bit and finish. 

is it worth me pursuing? 

 

Best answer by andewhite

You could try the iD Mobile sales team, on 020 7139 1397, @tarkac - the advisers work between 9am - 6pm.

Otherwise, maybe better looking elsewhere.

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andewhite
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  • andewhite
  • Platinum 
Contributor
  • 12344 replies
  • Answer
  • June 25, 2024

You could try the iD Mobile sales team, on 020 7139 1397, @tarkac - the advisers work between 9am - 6pm.

Otherwise, maybe better looking elsewhere.

Forum member (non-iD).
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 4126 replies
  • June 27, 2024

Hey there @tarkac, we’re sorry to hear that.

 

Have you tried via different browsers or via different devices at all?

 

Have you also tried different bank cards?

 

Additionally, I hope you were able to get in touch with our sales team as kindly advised by @andewhite. If you still require further assistance, please let us know.

 

Thanks,

Tyler

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