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My plan details suddenly changed, please support

S
Community Member

Suddenly I was left with no data and when I tried to log in on th app had to re-set the details.

Now it shows 9 GB and not 63 while I have received no email whatsoever.
To be noted I was left stranded with no data (using the phone as map)

while driving when this happened - very unfortunate situation.

Best answer by Tyler C

Hey there @Surprised_User, thank you for reaching out.

 

As @andewhite has kindly advised, we’d recommend contacting our live-chat to have them look into your account and data usage, and to see how much data you have remaining:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12531 replies
    • June 26, 2024

    Forum members here can’t look at your iD account, @Surprised_User. 

    Maybe try the online Live Chat at https://idmobile.co.uk/live-chat - the customer advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • Answer
    • June 28, 2024

    Hey there @Surprised_User, thank you for reaching out.

     

    As @andewhite has kindly advised, we’d recommend contacting our live-chat to have them look into your account and data usage, and to see how much data you have remaining:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

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